Is Your IT Provider Falling Short?
Are You Getting Sub-par IT Support For Your Business? Take this assessment to find out! |
The Competition |  |
|---|---|---|
| Does your current provider answer the phones live to immediately engage your concerns and respond to your critical or emergency support calls in less than 15 minutes? | ||
| Do they offer a Flat Rate Monthly support plan that allows you to budget for your IT support and maintenance expenses? | ||
| Are they remotely monitoring your network 24-7-365 to keep critical security settings, virus definitions, and security patches up to date and providing you with at minimum a weekly report? | ||
| Is your provider focused on your business and increasing operational efficiencies through the use of technology that end up saving your company money? | ||
| Do they save you at least 15 to 20 percent on your annual hardware and software costs with a vendor neutral approach? | ||
| Do they INSIST on monitoring as well as offsite and onsite backup? | ||
| Do they INSIST on doing periodic test restores of your backups to make sure the data is not corrupt and could be restored in the event of a disaster? | ||
| Have they provided you with written, network documentation detailing what software licenses you have, critical network passwords, and hardware information, or are they the only person with the “keys to the kingdom”? | ||
| Do they consistently (and proactively) offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations? | ||
| Do they provide detailed invoices that clearly explain what you are paying for? | ||
| Do they explain what they are doing and answer your questions in terms that you can understand (not geek-speak)? | ||
| Do they offer any guarantees on their services? | ||
| Do they arrive on time and dress professionally? | ||
| Do they have other engineers on staff that are familiar with your network in case your regular technician goes on vacation or gets sick? | ||
| Do their technicians maintain current vendor certifications and participate in ongoing training? | ||
| Do you feel like you are providing “on the job training” and the engineer’s never know what they are doing? | NEVER | |
| Do they take calls from other clients while working on your network (and on your dime)? | NEVER | |
| Do you feel like you are wasting valuable time having to manage your providers engineers AND your employees? | NEVER | |
| Do their projects always end up costing more and taking longer than you expected? | NEVER | |
| Do you just wish there was a better IT Service and Support Company that could take care of all these headaches so that you could get back managing and running your business? | NEVER | |
| You choose… | The Competition | |
Contact us today for your FREE 2 Hour Consultation!
